Delivery & Return — UMI Tent

Delivery & Return

Everything you need to know about shipping, returns, and refunds for your UMI Tent order.

Shipping policy

Fast, reliable delivery across Canada

1 business day Orders are processed within 1 business day before entering production
Delivery after shipment
1–2 business days Ontario & Quebec — same day or within 1–2 business days
4–5 business days Other provinces — delivery typically within 4–5 business days
Please note: Actual delivery times may vary depending on location, shipping method, and courier schedules. UMI Tent is not responsible for delays caused by unforeseen circumstances such as transportation strikes, severe weather, holidays, or courier-related issues. Expedited shipping options are available for urgent orders.
Return & refund policy

Our commitment to quality

30-day guarantee

Quality guarantee

We guarantee that our products are free from manufacturing defects for 30 days.

  • If your product has material defects or printing quality issues, we will replace it or issue store credit of equal value
  • We reserve the right to review all quality-related claims to determine eligibility
Custom orders

Custom & printed products

As all custom-printed products are made to your specific design and branding requirements, all sales are final and non-returnable once an order is confirmed.

Stock products

Returns & refunds for stock products

We generally do not accept returns or refunds for stock products, except in rare cases. All refunds are partial, with deductions for shipping, handling, and applicable fees.

Eligible situations

When partial refunds or compensation apply

1
Damaged products

Report any damaged product to us through email or live chat on the day of delivery. If the outer packaging is severely damaged, refuse delivery and contact our customer service immediately.

  • In most cases, we will provide replacement parts or a full product replacement
  • A partial refund may be considered in rare cases after a full inspection
2
Delayed orders

We will confirm the delivery date after the design is approved. If we fail to meet the promised delivery date due to our fault, we may upgrade the shipping to an expedited service or offer a discount in the form of store credit.

However, delays caused by the following are not covered:

  • Missing or incorrect order details, such as incomplete artwork files
  • Shipping carrier delays from FedEx, UPS, DHL, or Purolator due to weather or strikes
  • Force majeure events such as pandemics, public health emergencies, or other unforeseen circumstances beyond our control

We recommend adding 1–2 extra days when selecting your shipping method.

3
Lost orders

If a shipment is confirmed lost by the carrier, we will investigate and arrange for priority reprinting and reshipment.

Order cancellation

Cancellation or modification

Due to our highly automated production process, orders are processed quickly and may not be eligible for cancellation or modification once placed.

1

Contact us immediately

Send an email with “Cancellation” in the subject line and include your order number. We will review the order status and determine if changes are possible.

2

If approved before production

For custom orders and personalized printed products, all sales are final and non-refundable. However, if the order has not yet shipped, we may refund part of the cost for non-customized hardware.

Refunds, if applicable, will be processed within 10–15 business days and returned to the original payment method. If you have not received the refund within 10 business days, please contact your financial institution.

Special notes

A few more things to know

Coupons & discounts — refund amounts will be adjusted if a discount was applied to the order. If only part of the order is returned, the original discount will still be factored into the refund.
Solid color fabric — non-printed solid color fabric products are non-refundable and non-returnable.
For any questions, please contact our customer service team before placing an order.

Have a question about your order or need help with a return?

Contact us